This covers your first consultation through this offer: the assessment, your care plan, and the treatment itself. We can only stand behind an experience you actually had, so if you leave partway through, we can't fairly judge it.
At the end of your visit, we'll ask you to fill out a short feedback form. We genuinely want to know how we did, and it helps us look after you properly if something wasn't right.
Call us or come in and talk to our team within 48 hours of your visit if something didn't sit right. We'd rather hear it from you directly than over email, so we can actually understand what happened and fix it.
A complimentary follow-up consultation with the same practitioner you saw, on us. This covers the consultation itself, not additional treatments, products, or extended time.
This applies once per person, to your first visit only, and needs to be raised within the 48-hour window above so we can act on it while it's fresh.
Our promise about how we treat you and how your visit feels, not a promise about a health outcome. Everyone responds to care differently. For anything ongoing, that's a conversation between you and your practitioner.
